Refund policy

Return & Refund Policy – BAMVIRA TREND

At BAMVIRA TREND, customer satisfaction is important to us. We aim to provide a transparent and reliable shopping experience.

1. 14-Day Right of Withdrawal

Customers who qualify as consumers in the European Union generally have the legal right to withdraw from an online purchase within 14 days of receiving their goods, without providing a reason.

To exercise your right of withdrawal, you must inform us of your decision through a clear statement before the withdrawal period expires.

You may contact us using the contact information published on our website.

2. Return Conditions

If you exercise your legal right of withdrawal, you must send the goods back within 14 days after notifying us of your decision.

You may inspect and try products to the extent necessary to establish their nature, characteristics, and functioning.

You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

Certain products may be excluded from the right of withdrawal where legally permitted, including personalized products and sealed hygiene products that have been unsealed after delivery.

3. Return Shipping Costs

Customers are responsible for the direct costs of returning goods when exercising their statutory right of withdrawal, provided they have been properly informed of this obligation before purchase.

If a product is defective, damaged, or incorrect, applicable statutory consumer rights remain unaffected.

Please contact us before returning an item so we can provide the appropriate return instructions.

4. Refunds

When you validly exercise your right of withdrawal, we will refund all payments received from you, including standard delivery charges where legally required.

Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable where permitted by law.

Refunds will be made within 14 days after receiving your withdrawal notification. We may withhold reimbursement until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first.

Refunds will normally be issued using the original payment method, without additional refund fees.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact BAMVIRA TREND as soon as possible.

Include your order number, a description of the issue, and photographs if available.

Your statutory rights regarding defective or non-conforming goods remain unaffected.

6. Personalized Products

Products made to a customer's individual specifications or clearly personalized may be excluded from the statutory right of withdrawal, where permitted by applicable law.

This does not affect statutory rights relating to defective or non-conforming products.